Comments on: TED 5000 (The Energy Detective): Released, and I Have One

By: Energy Monitoring: It’s Not a Passive Thing | Tom Harrison Jr

Energy Monitoring: It’s Not a Passive Thing | Tom Harrison Jr — Mon, 13 Sep 2010 19:32:54 +0000

[...] was before we got our first electricity monitor, the BlueLine PowerCost Monitor. Then I got a TED 5000 about a year ago when it first became available. I was amongst the first public users of Google [...]

By: Tom Harrison

Tom Harrison — Thu, 12 Aug 2010 17:46:23 +0000

In fairness to TED, and especially the support team there, I was able to get my TED 5000 working again by unscrewing the back and resetting a board that had shaken loose. I had grown to like having TED around, and the other 12 energy monitors I have just aren’t quite the same ;-)

By: Tom Harrison

Tom Harrison — Thu, 12 Aug 2010 01:17:30 +0000

@SLO — well, you’re one of the lucky ones who managed to get it installed at all. I have worked with people who installed a separate circuit and receptacle just for the TED gateway, and still found it was affected by PLC noise, X10 or who knows what else. So as it happens, I work for a company that resells this product, or should I say “has resold it”. No more.

My opinion of the TED, which started as “guarded” has been downgraded since my less-than-one-year-old unit just stopped working on August 5th. And also after sucking up return after return after return for defective hardware. Grrrr.

By: SLO

SLO — Wed, 11 Aug 2010 20:48:13 +0000

TED sucks! The installation took 3 1/2 hours…

By: Tom Harrison

Tom Harrison — Sat, 23 Jan 2010 01:02:27 +0000

Well, it looks like there may be some good news/bad news on this. For one Energy Inc. who makes the TED has received a round of funding, from all places, 3M (you know, Post-Its, tape -- that 3M. Which is weird. But at least it suggests that they have money, and perhaps a little clout to get their products manufactured. Fingers crossed. It's really a pretty good product in many ways (if not all) -- I hope they get their act together soon.

By: King

King — Mon, 18 Jan 2010 21:33:37 +0000

Hi Tom & All! I've been having the same problems finding stock for it too! I've come across some stores online like Energy Circle, but I also found the TED 5000 smart meter for pre-order as well. I heard it had something to do with something at the plant. Does anyone have any updates?

By: smoky

smoky — Sat, 02 Jan 2010 03:15:45 +0000

I should add that my two MTUs worked well for about 30 days, then they went t*ts-up.

By: smoky

smoky — Sat, 02 Jan 2010 03:13:14 +0000

Customer support at TED *SUCKS* worse than anything I’ve ever experienced before – even worse than any cell phone provider I’ve had!

Emails to any/all published addresses go unanswered, even after numerous ‘bumps’.

Telephone calls/voice mails go unanswered/unresponded to for ever – I have yet to get one responded to.

Stay far away from this bulls*t company since they (apparently) can’t appreciate their customers so far as even *responding* to them in any of the channels they provide for customers to contact them by.

Stay away! Spend your money elsewhere. I’ve been trying to get a response from them for *MONTHS* to no avail.

Both of my MTUs seem to have failed and I’m looking for information on what else to try to get them to respond and/or get them RMA’d. F’n BS company.

By: tom

tom — Fri, 18 Dec 2009 21:54:24 +0000

Ok, I guess I my complaints were upbeat enough not to upset anyone too egregiously…. They’re shipping my unit. Woo hoo!

By: Tom Harrison

Tom Harrison — Fri, 18 Dec 2009 18:05:15 +0000

@tom (not me) –

I cannot tell you much I share your pain. I have been working with the folks at Energy Circle who also sell the TED 5000 electricity monitor — they are taking pre-orders, and I can guarantee you, none of the EC folks are particularly pleased, either since they too have been getting strung along.

Still — the product is good, if not perfect. Patience will be rewarded.

Tom H